This Policy applies to CalendNow subscription charges payable to Software Programming Group LLC (Provider). It forms part of the Customer Agreement. It does not govern an independent Host’s appointment fees or the charges of a meeting platform or other third party. An expressly agreed Order variation and nonwaivable law prevail over this Policy.
1. Purchase information and authorization
Before purchase, the Order will identify the Plan, purchased users or other billing units, billing currency, subscription period, Fees, applicable taxes or their calculation, renewal arrangement, and any trial or promotional conditions. The Customer must review this information and provide a payment method it is authorized to use. Recurring billing requires the authorization and disclosures required by applicable law.
The Provider may use a payment processor identified at checkout. Card details must be supplied only through the approved payment interface, not by booking form or support ticket. The Customer must keep billing information current. Receipts, payment history, and invoices are available through the supported account functions or on request to billing@calendnow.ai.
2. Renewal and price changes
Where the accepted Order specifies automatic renewal, the subscription renews for the disclosed period unless canceled before the renewal date. The Provider will provide any legally required reminder and any notice of a changed renewal price before the change takes effect. A price increase does not retrospectively alter a prepaid period. If additional consent is required, continued billing will not be based solely on silence.
If an Order does not authorize automatic renewal, it expires at the stated end date unless the parties agree to a new term. A purchase order or internal procurement process does not extend service without acceptance by the Provider.
3. Cancellation
The Customer may cancel renewal through the account’s billing controls or contact billing@calendnow.ai if those controls are unavailable. A valid cancellation received before renewal prevents the next recurring charge, subject to an expressly negotiated lawful enterprise arrangement. The Provider will send or make available confirmation showing the effective end date.
Cancellation normally leaves access available until the end of the paid term. It does not by itself delete the account or data. A request to delete the entire account may end access earlier and must be distinguished from stopping renewal. Removal of an individual member is not necessarily a reduction of purchased billing units; the billing interface or Order must state the effect before a change is confirmed.
4. Upgrades and downgrades
An upgrade or purchase of additional units takes effect only after the Customer accepts the displayed additional charge and any proration. Downgrades and unit reductions ordinarily take effect at the next renewal. The Provider will identify limits or functions that will change and allow the Customer to review the consequences before confirmation. No automatic credit or refund for a downgrade is created unless stated in the Order or required by law.
5. Trials and promotions
Any trial must disclose its duration, permitted functions, whether payment information is required, and whether it converts into a paid subscription. A paid conversion requires valid advance authorization and applicable notices. Without such authorization, the Provider must obtain a new purchase decision before charging. Promotional prices apply only for the clearly stated period and conditions; the subsequent price must be disclosed before acceptance.
6. Refunds and billing corrections
Except as provided below, in the accepted Order, or by mandatory law, paid subscription Fees are nonrefundable and unused days, unused capacity, no-shows, and ordinary cancellation do not create a partial-period refund. The Customer retains any statutory withdrawal, cancellation, refund, or defective-service remedy that cannot be excluded.
The Provider will correct verified duplicate charges, charges after an effective cancellation, and other billing errors. If the Customer validly terminates for the Provider’s uncured material breach, or the Provider ends the paid Services for convenience or materially reduces them without an acceptable alternative as described in the Customer Terms, the Provider will refund prepaid Fees for the unused affected period.
Request a refund or correction at billing@calendnow.ai, identifying the account, invoice or transaction reference, date, amount, and reason. Do not send full payment-card details. Approved refunds are returned to the original payment method unless a lawful alternative is necessary. The Provider will confirm processing; the date funds appear depends on the processor and financial institution. This Policy does not require a Customer to waive a lawful payment dispute or chargeback right.
7. Failed payments and disputes
The Provider will notify the Customer of an unsuccessful payment and may retry the agreed charge through the authorized method. It may restrict Services for unresolved material nonpayment only under the notice and cure provisions of the Customer Terms. A billing inquiry does not excuse payment of undisputed amounts. No late-payment penalty is imposed unless lawfully disclosed and agreed in the Order.
8. Tax and contact information
Applicable sales, use, value-added, or similar transaction taxes are charged as required. A claimed exemption must be supported by appropriate documentation. For assistance use billing@calendnow.ai. The Provider’s business address is 5 Independence Way, Suite 300, Princeton, New Jersey 08540, United States.